Künstliche Intelligenz
4/07




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KI Fachbereich

Böttcher IT Verlag

Heft 4/07

Schwerpunkt: Erfahrungsmanagement

Connecting People with Questions to People with Answers

Zusammenfassung:

The Connection Machine helps PricewaterhouseCoopers LLP (PwC) partners and staff to solve problems by connecting people to people. It allows information seekers to enter their question in free text, finds knowledgeable colleagues, forwards the question to them, obtains the answer and sends it back to the seeker. In the course of this interaction, the application unobtrusively learns and updates user profiles and thereby increases its routing accuracy. The Connection Machine combines aspects of expertise locators, adaptive case-based recommender systems and question answering applications.

Autoren:

Mehmet H. Göker, Cynthia Thompson, Simo Arajärvi, Kevin Hua

Seite/n:

23-26

Nummer:

4

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